My refund

<p>I had a Vehicle Account with Std Bank, the account is paid up, so the was some money tht was suppose to be credited to my account ( a refund). On the 28th of October, i spoke to Ntombekhaya Duma who requested for my Bank Statement for the refund to be to my account, she advice that the money will be credited on the 5th of November, then on the 4th i got a text saying the refund will take 2-3 days Ref no: ********** 341. Its aleardy passed the turn around time, i called ***to do the follow up, they keep on transferring me from one consultant to the other, from Legal to Credit Card, from Vredit Card to VAF, no one is willing to assist me, its like they do not know what i am talking about. I have work to do, i cannot be sitting on the phone listening to the Ivr the entire day. Can i get help please.</p>