My R10.833.00 is gone

Good Day Hello Peter ,<br> <br> On the 30 November 2015 reported the case with the case number: ***. I insert my card on the ATM and enter my Pin, as I was still standing I noticed something was wrong as the ATM screen was not the same as usual. As I was still standing at the ATM i received the an SMS at 07:57 to show R2,000 has been drawn from my account. I was frustrated and not sure what was going on, I ran home as I don't live fare from the Standard bank main branch to get my ID to block the card. As I was still on the way to the bank I received an SMS at 07:58 to show R2,000 has been drawn from my account and another one of R1,000 at 07:59 and another one of R5,000 at 08:05 and at the bank they witnessed the last SMS of R833.00.Some one gave me their phone as I was still in a bank and the service was slow to call and have my card blocked. Standard bank promised to call me within 6 weeks and they did not call me until today a gave them a call for follow up. The way they treated me it feels like they only started to investigate today when I was on the line with them.<br> <br> I called the number *** and they told me the money won't be returned.