My Profile is flagged without explanation

A recent application was made for credit with Standard Bank and the noted response verbally, was kindly take your ORIGINAL bank information in for verification. Going into the Overport/Berea branch in Durban, KZN indicated the same and there appeared to be no end in site to a solution herein. <br> <br> At this stage, in light of MY ID profile being possibly subject to *****, I want email addresses for Standard Bank's ***** Division or contact personnel at the earliest to get to the bottom of this mess such that confirmation receipts of it being read and checked is confirmed instead of being given the run around continuously. <br> <br> I trust this matter will receive the due attention it rightfully deserves