My ***gy bank stole my savings! Please excuse the pun.

Dear Sir/Madam

I am a seriously frustrated client. Does Standard bank just ***** people's money like this then make it extremely impossible to get a refund and when they eventually do give you your refund, you get charged for it after requesting it months ago and had given no consent for the ******* transaction. I have been requesting my refund which I know I will be charged for unesscarily. At this point I am more than willing to close my account and take my business elsewhere. A bank is supposed to be a money box that keeps your funds safe from it being ******. Instead we are trusting and giving our money to *******. They have taken money from my account internally and nobody is able to assist me or give me reasons of such transaction amounting to R2500. That may not seem like a lot of money but it sure is to me. That is school fees, grocery, airtime, petrol, or electricity money they have ****** from my account without informing me or getting my consent. I have been referred from one department to another for no reason just for the bank to frustrate me because I would like to think that their organization and its employees know the banks business model. If unauthorized transactions, frustration and being charged for that unauthorized transaction to be refunded is their business model then well done on being a bank that bullies its customers and gets away with it. All I am simply asking for is my refund although you will charge me for no reason to get it back! Just think of how many unauthorized transactions take place within the bank that some people don't even dispute. That's millions of Rands being unfairly taken from people's accounts everyday. Then when disputed, they give you the run around so that you get frustrated and just give up because they have the power to do that and bully you with your own money.

Who else is being cheated by these ******? Please share your frustration. A petition should be put up and taken to the banking ombudsman. Share your frustration and let's fight this together!

Frustrated client.