LM
Lulu M

1 reviews | Active since Oct 2019

21 Jul 2025, 15:09

MY PHONE MY DECISION

STANDARD BANK APP WHY ARE YOU FORCING US TO ALLOW TRUST CALL TO MANAGE. OUR CALLS. I HAVE EVERY RIGHT TO CHOSE WHICH PLATFORM DO I WANT TO CHOOSE TO IDENTIFY MY INCOMING CALLS

0
Replies (5)
LM
Lulu M's update21 Jul 2025, 15:17
Reviewer Update
I CANNOT USE THE APP CAUSE THE ONLY OPTIONIS IS ALLOW, AND IF YOU DON'T PRESS ALLOW YOU CANNOT GAIN ACCESS TO THE APP HOW SICK IS THAT
Standard Bank
Standard Bank's reply21 Jul 2025, 15:18
Official
Dear Lulu M,

We truly appreciate you bringing this to our attention.
 
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
 
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
 
Kindest regards,
Standard Bank Hello Peter Team
***

LM
Lulu M's update21 Jul 2025, 15:20
Reviewer Update
I NEED TO USE THE APP ASAP BUT CANNOT BECAUSE OF THIS
LM
Lulu M's update21 Jul 2025, 16:25
Reviewer Update
THANK YOU FOR THE CALL AND QUICK RESPONSE,BUT I STAND BY WHAT I SAID I AM NOT GOING TO ALLOW STANDERD BANK TO GET ACCESS ON MY ICOMOING CALLS JUST BECAUSE THEY ARE SAYING ITS FOR MY BEST INTREST,THERE'S SO MANY WAYS THAT ARE USED BY *****STERS AND YOU ONLY CONCETRATE ON INCOMING CALLS????
I'M BEING TOLD THAT UNFORTUNATELY I WONT USE MY APP AS LONG AS I DONT GIVE TRUST CALL PERMISSION!!!
I'M ASKING MYSELF WHERE ARE MY RIGHTS NOW AS A CUSTOMER??? CAUSE I SHOULD BE GIVEN AN OPTION TO ALLOW OR DECLINE. WILL BE ESCALATING THJIS FURHER
Standard Bank
Standard Bank's reply21 Jul 2025, 16:32
Official
Good day Lulu,

Thank you for your feedback.

We have sent your concerns to our team to have a look.

Kind regards
Standard Bank Hello Peter Team
***