KN
Kedibone N

1 reviews | Active since Jul 2018

26 Jul 2018, 19:35

My patents house has water stream running underneath that causes mold in all the rooms

Good day, I am S Nxumalo, a son to G S Nxumalo. The reason I am writing to standard bank is because of the condition of the house my parents are living in for more than 27 years living in this that have mold problem recently I visited my parents and every time when I'm home i will have sinus problem because of this mold and my wife is coughing because of this mold in the house. I spoke to my father G S Nxumalo ID No ********** ********** , he said underneath this house there is a water well/water stream that is the reason we having so much mold in the house. the mold is in two bedrooms, dinning room, bathroom and outside the house I will also send photos of the mold shortly. Please respond urgently to this matter.

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Replies (2)
Standard Bank
Standard Bank's reply27 Jul 2018, 05:09
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply31 Jul 2018, 14:46
Official

Dear Gibson Sabelo Nxumalo

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen

Complaint Resolution Centre