My Next? Finding a better bank

Item: Standard Bank
Rating: 1
Author: Sibusiso M

1. SMS notification works sometimes, be it debits or credits. 2. Mobile SIM card is ****, every month I am charged R99 for the data package, I explicitly told the consultant to cancel the recurring bundle and that I’ll make once off purchases. The consultant reassured me that everything will be ok from 01/03, but today when I checked, the recurring package is still active on my account.

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Replies (1)

Standard Bank's replyOfficial

01 Mar 2019, 15:17

Dear Sibusiso

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply01 Mar 2019, 15:17

Official