My name is Rose I'm ...

My name is Rose I'm not Mischelle,I have a complaint bout standard bank ,I went I Boulders mall and I left hopeless ,I made a transaction from fnb to standard bank, fnb said it's with standard bank, standard bnk said my money will be in but nothing at all ,this has happened since Friday ,I had to be out of the office from Friday til today nd nothing i was at the branch from 9 till 5pm nd was not helped ,Boulders mall standard bank they don't take the matter seriously a lady at the front desk said I must call nd I will wait fr an hour or so imagine ,frustrated as I am,I missed out of wrk from Friday with fnb till yesterday with standard bank and today the matter was not resolved ,I spoke to a lady from standard bank she said funds will be available after 5 pm I shud leave the branch nd she will call me but till now no funds no call what an experience