My name in the mud!

i called standard bank earlier today after my home loans aent advised that i am outstanding with my payment of R879. During my call with the collections agent, I explained to her that I do not have any sort of credit with standard bank yet I received and SMS (with no reference) and my agent advised I cannot get approved because of this. she confirmed that I do not have any credit on my name except the cheque bank account; consequently, i request her to send me confirmation via email, she baintantly refused, i asked to speak to the manager, she asked, what for? whatever i told you is what she will tel you, i asked she told me her manager is not in and kept quiet on me on the prhone.

i honestly do not care about much with whats going on there, but why mess with my name to a point that i cant get a home loan and you people sit and say youre not going to rectify your error??

youre abusing your the system and i am taking this far!