My monthly installments are not captured, where are they going?

Hi, I checked my credit report in January and realized that i pay my bond every month but standard bank indicates that i have not been paying my account in September, October and November. My bank statement indicates that the bank has been debiting my account successfully. I just wonder why is my credit profile not being updated. I contacted Credit Bureau and told them my issue, they said they are investigating but it has now been 2 months, without any feedback. If i can be given a platform to send my bank statements and my credit report, i will gladly do so. This is the second time, in one month, complaining about the same bank, i think i must move now, and switch my loan to a bank that will give me good service. My number is ********** 064.