My money was ****** from my account and STANDARD BANK REFUSES HELP!!!!!!!!!

A colleague of mine (unknowingly) had her bank card cloned on Monday morning, and her entire account cleaned out. Standard Bank Group's response is that, in the time she was on the taxi from the ATM to work, she took too long to respond to the ********** activity and cancel her card. She has witnesses who can confirm her being in the taxi and contacting the bank upon her arrival at work. The transactions all take place in under 9 minutes - during the time of her journey to school. There should be camera footage at both the ATM and the stores where the transactions took place, proving that it was not her. How the hell can the bank's response be: you took too long?

This is unacceptable, and her interactions stink of **************. She has nothing in her account, and the bank can't give a damn.

If anyone knows how she can get proper assistance, please can you let me know. Thank you!