My money the Bank prevents me from using

<p>I am unable to access my own bank account and add beneficiaries, because I have a pre paid phone, SOOOO I can't get OTP'S, Vodacom don't care either. I have called the bank 5 times in connection with this and have been assured on every occassion it was resolved. I even emailed pictures of my card my ID and my passport to prove I was out of the country. Why should the bank care it does not affect them! So I can't pay vendors, contractors maintaing my house in Johannesburg or any other service provider required to attend to my property. I also can't provide my sister with a Power of Attorney as I am not in the country. Standard Bank charge a fortune to run my account yet I can't get service from them.</p>