My money is not safe with standard bank.

On 8 April 2022 I went to Avis branch in Vereeniging to collect a car hire and was told to pay a R1500 for deposit which I swiped using my standard bank master credit card. Again on the 27 April 2022 I swiped at Avis branch in PE airport branch the amount of R850 if I’m not mistaken and the last time I swiped again at the Vereeniging branch on the 24 April 2022 the amount of R900.

These amounts don’t show on my statement, I went to the branch and asked I was put on a call which didn’t help me. I called Avis and they said they money never exited my account but was frozen and the instructions to unfreeze those amounts was sent to my bank on 9 June 2022, I should check the difference in my available balance…. Since today nothing has changed and what frustrates me even more is that standard bank can’t even see those transactions. This gives me a question of how safe is my money in my standard bank credit account?

Avis proceeded to withdraw R4780.59 without my consent . I called standard bank and asked for clarity regarding this but not helped me, I even put a Avis agent on a conference call with me and a standard bank agent my matter was not resolved, instead when I call standard bank they hang up my calls.

How safe is my money with standard bank if they can’t see activities in my account? I regret trusting standard bank with my money. Customer service is very very bad.