My money is floating in space and the excuse "yesterday was a public holiday"

<p>On the 16th of December at about 7:30am I made an interaccount transfer between my cheque account and my credit card. Usually these transfers reflect immediately. After a few hours of not reflecting I contacted the customer call centre and was told that the transaction would reflect in 24hours as it is a public holiday. Fair enough. But this morning at 9am the amount was still not reflecting. After waiting for over an hour for a consultant to answer the call centre number I am told that this amount is reflecting in my new credit card. I have not collected this card, I have not signed for this card, I was not even told that this card was ready for collection! Now to have the funds transferred back into my cheque account so that I can use this money I'm told I will need to pay a R290 reversal fee! Needless to say, I am furious! I have been a loyal Standard Bank customer for over 10 years! I have two home loans with Standard Bank and always refer my family and friends to them! Never ever again! This is pathetic service and I will be closing my accounts as of Monday morning! Heaven knows how long that will take with this awful service! </p>