nM
nomvuyo M

1 reviews | Active since Jan 2016

15 May 2017, 10:39

My money got stuck while doing a cash deposit. NO HELP!!!!!

<p>My money got stuck while doing a cash deposit to my landlady - luck enough, i manage to pull out some of my notes. I called Standard bank and logged on the query then the following day i went to the bank hoiping they will go to the atm and get my money as i know it was still there - inside the machine. Guess what!!!! They didn't!. what is so difficuilt checking the machine!!</p> <p>i was told the turn around time for me to get my money is the 8th May 2017...what is the date today? Huh? and still i have not received my money...Oh thats not all, when i called i was told the reference i sent them is not listed under my name. How the HELL!! is that possible when i was the one that logged the stupid freaken query!</p> <p> </p> <p>i am this close....this close closing all my aounts with standard.</p> <p> </p> <p>PAY BACK MY MONEY!!!!!NOW</p> <p> </p>

0
Replies (2)
Standard Bank
Standard Bank's reply15 May 2017, 12:36
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***

Standard Bank
Standard Bank's reply17 May 2017, 06:56
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***