MY MONEY GONE MISSING

I went to Standard Bank at the Glen. 11May 2026 to foreign exchange, to get help to make a payment to an offs**** bank. the teller was very helpful an went through the process together to transfer the money. The money has not arrived in my offs**** account. I have emailed the forex department several times. and have not had a response from them. the matter was referred to Melody Mthethwa on 25 May 2026. No response. CIB Operations, no response