My money disappeared and nobody cares.

On Feb 16 after numerous attempts I posted this on FB.<br> Holding the line again to sort out a refund. I am fedup hearing the system is slow. I was just informed that there is now a technical difficulty you cannot assist. Maxime is suppose to know what is going on. I hope that she is ok as if she dies my money is gone.<br> I now have a service request number for my service request><br> It is now more than a month to get a refund from a speed point back into my account. It changed from a Speedpoint reversal to a ATM withdrawal claim><br> Service request nr1 : ***<br> Service request nr2.: ***<br> Will I now get a service request for the second service request?<br> <br> I got the following response.<br> Standard Bank - South Africa Hi Francois, Thanks for sharing your experience with us. We apologise for the inconvenience caused. We have escalated the matter to our complaints team and they will be incontact with you.<br> <br> I still did not get my money back and did not get any response since.