MY MO OR MY MO PLUS

REF *** I OPENED A MY MO ACCOUNT ONLINE ON THE 4TH OF SEPTEMBER 2020 SOLELY ON THE BASIS OF SAVING CHARGES TO MY SURPRISE I GOT CHARGED A MONTHLY FEE OF 73.33 ON 30 SEP 2020. I CALLED CUSTOMER CARE LINE AND PERSEVERANCE TOLD ME ITS A BUNDLE SOMETHING I AM NOT FAMI**** WITH CAUSE ONLINE I SPECIFICALLY APP**** FOR MY MO ,NOT MY MOPLUS WHICH HAS CHARGES OF R110. SHE COULD NOT REVERSE THE CHARGES AND TOLD ME TO GO TO THE NEAREST BRANCH.WHEN I GOT TO ROSEBANK BRANCH THE TICKED SAID MINUTES WAITING TIME. THAT IS TOO MUCH FOR A BANK THAT WAS NOT BUSY . WHEN I WENT TO COLLECT THE CARD I WAS NOT EVEN TOLD OF THESE CHARGES AND HOW THE ACCOUNT WORKS. I EVEN HAD A PROBLEM WITH INSTANT MONEY BECAUSE I DID NOT HAVE A LIMIT SET,SOMETHING WHICH WAS SUPPOSED TO BE DONE IN THE BRANCH. SHE ALSO INFORMED ME THAT MY OLD CELLPHONE NUMBER IS STILL ON MY PROFILE BUT I RECEIVE ALL MY MESSAGES ON MY NEW NUMBER. I AM VERY UNHAPPY WITH THIS SERVICE. I WANT MY ACCOUNT SORTED. ALL THESE ISSUES 1.CELLPHONE NUMBER 2. LIMITS ON THE ACCOUNT 3.FEES THAT WILL BE CHARGED ON THE ACCOUNT 4. CONFIRM WHAT KIND OF ACCOUNT I AM SIGHNING UP FOR,SHOULD HAVE BEEN SORTED AT THE BRANCH WHEN I COLLECTED THE CARD