RC
RAPHAEL C
1 reviews | Active since Apr 2015
25 Jul 2019, 12:29
My missing cash
So in order to cover a payment that was going through my Standard bank account today, I drew cash yesterday around 4pm and went to an ATM to deposit. I got an error message saying “Cash Jam - visit nearest branch”. I went to the Fourways Branch this morning and after waiting almost an hour to see a consultant. I was told a call has been logged I should go home and wait! To top it all get this sms telling my issue will be sorted by 1 Aug 2019
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Standard Bank's replyOfficial
25 Jul 2019, 14:21Dear Raphael
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
Standard Bank's reply25 Jul 2019, 14:21
Official
Dear Raphael
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
RC
RAPHAEL C's updateReviewer Update
01 Aug 2019, 17:08So my account was finally credited 5 days after i made the ATM deposit. By then an insurance debit order had been returned (and my insurance cancelled) and Standard bank had charged me for all returned debit orders. And of course i had to find extra money to put in my account before all other debit orders were returned. I doubt that that Standard bank is even interested in taking responsibility for this expensive mess...
RC
RAPHAEL C's update01 Aug 2019, 17:08
Reviewer Update
So my account was finally credited 5 days after i made the ATM deposit. By then an insurance debit order had been returned (and my insurance cancelled) and Standard bank had charged me for all returned debit orders. And of course i had to find extra money to put in my account before all other debit orders were returned. I doubt that that Standard bank is even interested in taking responsibility for this expensive mess...