VM
Vhonani M
1 reviews | Active since Jul 2023
11 Sept 2023, 13:03
My main account and notice deposit account blocked but to munsuprise the main account was u blocked but today while I wanted to do a transaction it says unsuccessful
My account was blocked few months ago then the main account was unblocked but today I wanted to buy airtime I can't my Main account is not working either and my notice deposit account is still blocked with 6200 now my child is sick I can't even take her to the doctor while you blocked my account I just received my uif money I can't withdraw it why ??? I regret banking with you
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
11 Sept 2023, 13:31Hi Vhonani
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply11 Sept 2023, 13:31
Official
Hi Vhonani
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
VM
Vhonani M's updateReviewer Update
12 Sept 2023, 23:18I dnt understand it has been 5 months now since NY account was blocked I sent you an affividavit you requested but you opened my mai account for only a month I just received my uif money I can't use my child is sick I can't take her to the doctor while you have my money I think I will have to include my lawyer I have been Patient for so long if something happens to my child you are to be blamed you just block and unblock my account when ever you want what's that I submitted everything you wanted but still you don't want to unblock my account I'm.sick and tired
VM
Vhonani M's update12 Sept 2023, 23:18
Reviewer Update
I dnt understand it has been 5 months now since NY account was blocked I sent you an affividavit you requested but you opened my mai account for only a month I just received my uif money I can't use my child is sick I can't take her to the doctor while you have my money I think I will have to include my lawyer I have been Patient for so long if something happens to my child you are to be blamed you just block and unblock my account when ever you want what's that I submitted everything you wanted but still you don't want to unblock my account I'm.sick and tired
Standard Bank's replyOfficial
13 Sept 2023, 06:39Dear Vhonani
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Sept 2023, 06:39
Official
Dear Vhonani
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
VM
Vhonani M's updateReviewer Update
13 Sept 2023, 17:40I have been waiting for the feedback but nothing us thus the way you want me to lose my money???I have been sending affidavit calling every day nothing no feedback your service is totally bad
VM
Vhonani M's update13 Sept 2023, 17:40
Reviewer Update
I have been waiting for the feedback but nothing us thus the way you want me to lose my money???I have been sending affidavit calling every day nothing no feedback your service is totally bad
Standard Bank's replyOfficial
14 Sept 2023, 06:37Dear Vhonani
We regret the delay in getting this matter resolved. We have requested our agents to look into the progress of this matter and contact you for with the update.
Please be on the look out for a call from our team.
We regret the delay in getting this matter resolved. We have requested our agents to look into the progress of this matter and contact you for with the update.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply14 Sept 2023, 06:37
Official
Dear Vhonani
We regret the delay in getting this matter resolved. We have requested our agents to look into the progress of this matter and contact you for with the update.
Please be on the look out for a call from our team.
We regret the delay in getting this matter resolved. We have requested our agents to look into the progress of this matter and contact you for with the update.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
14 Sept 2023, 08:51Hi Vhonani
Thank you for taking our call. Please note that you need to visit the branch to be assisted with the refund.
Thank you for taking our call. Please note that you need to visit the branch to be assisted with the refund.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply14 Sept 2023, 08:51
Official
Hi Vhonani
Thank you for taking our call. Please note that you need to visit the branch to be assisted with the refund.
Thank you for taking our call. Please note that you need to visit the branch to be assisted with the refund.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team