WS
Welekazi S
1 reviews | Active since Jul 2012
02 Sept 2020, 13:50
My life is in limbo
Standard bank is holding my life back. I have recently got a big break in life and got my credit record back in order after years of struggling. Just as I was celebrating, I decided to do something nice for myself and to my surprise I got news that standard bank flagged my profile for ***** in 2014, after much running around between the bank, SAFPS and home affairs I submitted all the documents they requested and promised me to have an investigation completed in 14days, today it's week 3, still no news from standard bank.
I'm so frustrated and angry. I don't even have a discourse.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
02 Sept 2020, 20:51Dear Welekazi primrose
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Standard Bank's reply02 Sept 2020, 20:51
Official
Dear Welekazi primrose
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
WS
Welekazi S's updateReviewer Update
06 Sept 2020, 11:12Still awaiting to hear from standard Bank ????
WS
Welekazi S's update06 Sept 2020, 11:12
Reviewer Update
Still awaiting to hear from standard Bank ????
Standard Bank's replyOfficial
12 Oct 2020, 15:26Hello Welekazi
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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***
Standard Bank's reply12 Oct 2020, 15:26
Official
Hello Welekazi
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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***
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
03 Nov 2020, 08:19Hello Welekazi
Thank you for bringing your concerns to our attention.
Emails were to you requesting further details and we still have not received a response.
Based on the above, the matter is now closed.
Kind regards
Complaint Resolution Centre
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***
Thank you for bringing your concerns to our attention.
Emails were to you requesting further details and we still have not received a response.
Based on the above, the matter is now closed.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply03 Nov 2020, 08:19
Official
Hello Welekazi
Thank you for bringing your concerns to our attention.
Emails were to you requesting further details and we still have not received a response.
Based on the above, the matter is now closed.
Kind regards
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
Emails were to you requesting further details and we still have not received a response.
Based on the above, the matter is now closed.
Kind regards
Complaint Resolution Centre
***
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