My letter to their Home Loans department (Xulu Mbali)

<p>This is the email that I have send today to Xulu Mbali National manager of Standard Bank Home Loans Department. This is my second email to Xulu Mbali after not receiving any response back. Xulu Mbali send me a formal email regarding the arrear balance on my Home Loan account. This arrear balance is due to ***** committed on all my bank account. I am busy with a dispute for more than 2 months with the ***** Department and despite letting the Home Loans Department know of what is going on and applying for what they called a “holiday payment” they have done nothing but harassed me.</p> <p> </p> <p>Good day Xulu Mbali,</p> <p> </p> <p>I have not yet received any acknowledgment that you have received my email. That fact that I have received yet another a phone call yesterday from the Home Loans department let me to the conclusion that nothing has been done yet.</p> <p> </p> <p>Did you register my complaint at the FSB, if so what is the complaint number with the FSB and who is the Key Person handling the complaint and when will the Key Person contact me?</p> <p>If not, why not and when do you intend to log my complaint with the FSB? Why the negligence if not logged and who it the representative who are responsible? When was the last time you have been audited and who audit your complaints?</p> <p> </p> <p>When will you answer me?</p> <p> </p> <p> </p> <p>Regards,</p> <p>JR de Kock.</p> <p> </p> <p> </p>