AS
Amanda S
1 reviews | Active since Mar 2022
19 Sept 2022, 17:14
My late mother's estate which StandardBank is refusing to pay out the money
I don't know how how many times i've gonr to StandardBank branches to claim my late mother's money, i have letter of authority stating how much the money is, mind you we got the bank statement from the branch with the amount of R8400 but when we submit the necessary documents including the letter of authority they told us the account was closed, closed how whereas there's money on that account, i've gone to 3 different branches the response is the same, i dont know what to do anymore.. If i ad lawyers i would've involved them but i cant afford them, im so tired im this close of giving up coz it was May when we started claiming for the money until now.. Please help
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
19 Sept 2022, 17:28Good day Amanda
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply19 Sept 2022, 17:28
Official
Good day Amanda
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
AS
Amanda S's updateReviewer Update
19 Sept 2022, 18:39Will be intouch my foot, I've logged my complaint on May and u've been telling me that the account was closed, where is the money if the account is closed, im sick&tired of u people, intouch or intouch i dont care, i want to u guys to loose clients coz all of u are *****
AS
Amanda S's update19 Sept 2022, 18:39
Reviewer Update
Will be intouch my foot, I've logged my complaint on May and u've been telling me that the account was closed, where is the money if the account is closed, im sick&tired of u people, intouch or intouch i dont care, i want to u guys to loose clients coz all of u are *****
Standard Bank's replyOfficial
20 Sept 2022, 07:27Hello Amanda
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply20 Sept 2022, 07:27
Official
Hello Amanda
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***