MD
Mmamogo D
1 reviews | Active since Sept 2020
27 Sept 2020, 10:26
My issue not resolved since March 2020.
I have HL with this bank and I specifically asked that they debit from our FNB Business acc when we were registering in March 2020. To my surprise they debited from my std bank acc. When asked they said it was convenient for them. Huh? Who’s money? Been trying to fix it since then. Today the 27 September it has not being sorted. Decided to downgrade and take my salary elsewhere it didn’t work. Now I’m taking all my business with you.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
28 Sept 2020, 00:10Hello Mmamogo D
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply28 Sept 2020, 00:10
Official
Hello Mmamogo D
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
MD
Mmamogo D's updateReviewer Update
28 Sept 2020, 21:21I’ll believe it when I see it. 5 months of promises
MD
Mmamogo D's update28 Sept 2020, 21:21
Reviewer Update
I’ll believe it when I see it. 5 months of promises
Standard Bank's replyOfficial
07 Oct 2020, 12:53Good day Mmamogo,
We have received your complaint and would like to assist you further.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards Complaint Resolution Centre
We have received your complaint and would like to assist you further.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards Complaint Resolution Centre
Standard Bank's reply07 Oct 2020, 12:53
Official
Good day Mmamogo,
We have received your complaint and would like to assist you further.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards Complaint Resolution Centre
We have received your complaint and would like to assist you further.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards Complaint Resolution Centre