My Internet banking profile is deactivated and Standard bank cannot assist

I have been using internet banking site since joining standard bank with no issues, since yesterday morning I cannot access my profile as it is deactivated, meaning I can’t do any online transactions and EFTs, I called standard bank internet banking department yesterday the 25th of July, and waited an hour on the call with no answer. I call again this morning the 26th at 08:00, the lady who assisted me by the name of Nokuthula, told me that my profile was showing as active on her side, we tried several times and even changed my password but still couldn’t logon.

She then promised to call me at 12h00 so we can try the QR code sync From the mobile application, which is also not working on my side, she didn’t call, I waited for her call for 2hrs now. Can standard bank please sort out this issue as it is hindering me from making any transactions or payments. It is frustrating