My initiation fee was paid to Standard Bank prior to my first installment being deducted, yet my account has been in arrears with this amount since last year I have been on numerous calls with Standard Bank where they have made empty promises about fixing

My initiation fee was paid to Standard Bank prior to my first installment being deducted, yet my account has been in arrears with this amount since last year I have been on numerous calls with Standard Bank where they have made empty promises about fixing this mistake. I start querying this issue on the 18th of the previous month, being told that it would be resolved in 3 working days.... after that numerous calls and sms's have come through telling me different stories about them fixing my problems and I have just about had it with dealing with different consultants and explaining this over and over again!!!! 3 days has now miraculously turned into 3 weeks🤷🏽♂️