My husband Mnoneleli Madwara is banking with standard bank he receives his salary at his standard bank account

My husband Mnoneleli Madwara is banking with standard bank he receives his salary at his standard bank account. On the 24th of April his salary was paid on his account at midnight, in the morning on his way to work he stopped by the garage to withdraw some cash bt it kept on declining when he checked the balance he was only left with R57 out of his months salary. He was de*****ed while we were sleeping the money was transferred to another account and vouchers were bought We then went to standard bank they opened a ***** case that was friday the 24th of April, on Monday he received a massage saying the case was resolved.. then Tuesday the 28th of April he received another massage saying they will refund him within 48 hours till today he has not received the money we are phoning them everyday they keep saying 48 hours