Hellopeter
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1 reviews | Active since Sept 2016

15 Sept 2016, 08:42

my gold card (cheque account) does not work anymore

<p>Hi,</p> <p>My gold card (cheque account) does not work anymore.</p> <p>Must the card be replaced?</p> <p>If yes, is there a cost for a replacement card?</p> <p>SMS-notifications have stopped.&nbsp; Please could you re-enable it for when I use my card to make purchases and to notify me when money is deducted from my account.&nbsp;</p>

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Replies (3)
Standard Bank
Standard Bank's reply15 Sept 2016, 15:30
Official

Good day Have2complain

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply16 Sept 2016, 10:10
Official

Good day Have2complain

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply23 Sept 2016, 11:06
Official

Dear Have2complain

Thank you once again for your posting.

I refer to our email correspondence with each other can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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