My finances taken in error but not returned

I have contracted the Collections department as all of my income was transferred out of my account on 23/02/2015. They have conceded that it was done in error and someone had made a mistake with the account number, it should have been from someone elses account \Fred Robert Link"and not mine. Standard Bank has promised to have my money refunded by yesterday 25/02/2015. My entire salary has still not been returned to my account!<br> I want the the person who is hiding behind Lebohang's name and i want an email of apology. And i want a substantial settlement from Standard Bank for my reputation going down the drain with by creditors"