My disappointment with Standard Bank.

I went to OK Funture Carletonville yesterday 6th Nov and try to buy an item. My bank card was declined twice. But the amount was deducted from my account. The message was: await card authorization. R999 was deducted from my account. I called this number: *** at 10:42. I held the line for 20 minutes and was then given an option to be called back. Nothing happened so I phoned again at 13:54. I held the line for 30 minutes. Again I was given the opportunity to be called back. Nothing happened. I am really very disappointed with this treatment. All I want is to have my money being reversed into my account because I have received nothing. I have a current account here. My ID is ***. My email is:vr.m****@gmail.com.