My details are been **********ly altered by Standard without cause or incident

There is something horribly wrong at Standard Bank. The complaint clearly states that the change of address was done by Standard Bank, because I also mention that SIL had also changed policy details, yet I just received a call from someone who clearly didn't understand or bother to read the complaint properly & started asking the most ridiculous questions when I suddenly realised, she had taken it upon herself that it was a member of the public who had changed the address. It is unbelievable what a customer has to go through to correct Standard Banks mess.

The responses on HelloPeter & other platforms are standard, however the issue is that no one actually does anything, but some do create Reference Numbers & send a sms & a few seconds later send another sms that the issue has been resolved, when in fact nothing was done or attempted. In one response I was told to go to a branch. Not intelligent to tell a customer to go to a branch when there are so many choices of other banks. I Escalated the matters to FAISOmbudsman & received a response regarding an investigation & out of pure frustration used several email addresses in an attempt to contact the Group CEO & fortunately one was successful & action was taken & both matters resolved. It is disgunting that customers have to go to the extremes that I had to go to in order to fix messes that respective staff & departments staff created.

I believe I acknowledged that both matters had been resolved but only after I escalated which should not been required.