vP
victor P

1 reviews | Active since Nov 2015

05 Feb 2017, 20:49

My Deposit retracted by Standard Bank ATM

<p>On Thursday 26/01/17 me and my wife were depositing R1500 at Protea glen mall Standard Bank branch ATM when my money was taken by the atm and didn't print out any deposit slip,it only wrote money retracted on the display. I call their call center immediately while at the atm and the consultant gave me a ref: ********** 024 telling me that the money will be deposited into the account that I was depositing into in 48 hours and its 10 days later and standard bank hasn't deposited my money. They gave me the worst service ever. I don't want to bank with them no more. They just have to give my money back.</p>

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Replies (2)
Standard Bank
Standard Bank's reply07 Feb 2017, 08:34
Official

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards


Complaint Resolution Centre
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Standard Bank
Standard Bank's reply08 Feb 2017, 10:46
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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