My Credit Status

My name is Amanda and I currently have an existing bond with Nedbank. I owned a house, with my ex-husband that purchased through Standard Bank. He took transfer of the Title Deed last year. I was declined by Nedbank when I tried to extend my bond. I did some investigation and discovered that I am still linked, at the Credit Bureaus to the Standard Bank Home Loan. I have just renewed my membership with Transunion but regret it now. When I contacted them they told me that only Standard Bank can update my credit status and that they can't help me. I contacted Standard Bank at the beginning of last week, was told to call back (twice) and was re-directed to Experian whom claims that my name is not linked to this bond (as confirmed on their system). I tried calling Transunion and they kept on putting me through to various departments. I cannot afford to hang on 15 to 20 minutes, at work right now, only to be transferred to another unhelpful consultant whom does not have the time to really listen to me. I don't know how to resolve this and was hoping to receive positive feed-back from Standard Bank and Transunion to re-apply for an extension to my bond at Nedbank this Saturday.