My card swallowed and not returned

This morning at 9 am I went to withdraw money from the ATM at Standard Bank itself, my card was retained and the slip said technical error, i immediately went into the bank and notified them. After waiting approximately 20 minutes, i was told that my card is stuck and they need a technician to take it out but that they would phone me once the card had been retrieved. Because i received no phone call i went back to the bank at 13.30. After waiting another 30 minutes somebody at last came to tell me that my card is still stuck in the machine and that the technician still has not yet been. I still DO NOT have a card and i have been left cashless and i am unable to draw any money.<br> <br> I feel this is terrible service as no one has notified me on the progress and if i wanted to get a temporary card i would have had to stand another two hours before obtaining one due to the long queues at inquiries. <br> <br> I wonder if i had been treated the same if i had a couple million in my account??? <br> <br>