My Banking benefits

In was given My banking benefits with Standard bank thru my Employer effective 1 January 2016. so i took my letter to the century city branch to register in order to get my banking benefits. i was then told that they are experiencing problems with the registration and would need to log a ticket with there IT guys to link the benefit to my account which should take a month to do. I have been in and out of the bank since January and still no call or feedback from the bank with regards to my benefits. <br> <br>