My Bank is requesting me to leave the house during RSA's National lock down.

I have been on call with one of your Consultants today, 26 May 2020, at 12h23 - 12h50 and I have tried to report this Consultant to your Complaints Section thereafter, but the signal is so bad, I can barely hear the lady and it seems our call dropped. If I heard her correctly (as the line was bad) - i think she said her name was Joanna.

Your Consultant for your Support Center is taking support queries as a joke and not assisting your clients, at all!

I will be reporting this to e-mail Complaints address, social media pages and sending an article to News24 regarding this, as this is truly pathetic from a company that should be supporting their clients during a crisis, not making them run around!!

I called your Support Center at 12h23 and spoke to a Consultant, whereby I requested information on where my Lotto Ticket SMS was? (I hope you can track her down because she doesn not deserve the job and I told her as such at the end of the call).

Your Consultant asked me for my cellphone number and ID, which I supp****. Your Consultant then advised me that my number was not correct on the system and that I had to go to a branch to change it. I asked this consultant (1) How can FIVE Consultants earlier in the year CONFIRM my number was changed from 071 to the 064 number and confirm that for me? (2) It's lock down and I cannot go to my branch as my branch is closed. The only branch we have open in our area is the smallest bank, in Main Road Somerset West and situated in an area where TWO shopping centers have been hit with COVID 19 as early as FRIDAY LAST, WEEK, 22 May 2020, and in addition, this branch is in the highest crime area of Somerset West. Therefore, I will not be attending this branch for my safety and my health (as I am a high-risk candidate!). I then asked this Consultant how we would resolve this issue as I won't be able to go to a branch. Her reply... "You have to go to a branch" My reply: "Did you hear anything that I just tried to explain to you? I can't go to a branch during this time. Her reply... "You have to go to a branch." My reply... "You're really not listening to me at all." And proceeded to ask her for her name, surname, employee number or to supply her supervisors details. Your Consultant refused and giggling kept repeating "I am trying to help you. You need to go to your branch".

Honestly - this is NOT a joke and for your staff to treat clients like it's a joke and as if they are phoning for the fun of it, is ridiculous!

I refuse to go to a branch of any kind and my bank cannot request this of me. I am a high-risk candidate as I had a lung infection that left me bedridden for two months in October & November 2019. Health Professionals have requested I stay indoors and yet, I need to leave because my bank doesn't know their right hand from their left.

I expect a reply, today or, at least, a return to my call. I honestly am no longer concerned about the Lotto Ticket and not getting it. I am focused on the principle of the matter and I feel this should be shared publicly, if clients are, indeed, being urged out by Standard Bank during a National lock down.