My Bank account was **********ly accessed. I went Through a full review with the Bank showing that 2 Factor authentication was compromised on the Banks side. Surprisingly the Bank found in favour of itself with not finding against the Banks poor security

My Bank account was **********ly accessed. I went Through a full review with the Bank showing that 2 Factor authentication was compromised on the Banks side. Surprisingly the Bank found in favour of itself with not finding against the Banks poor security protocols. I was left with 40 000 removed from my account with no traceable explanation or any real finding or tracing of the amounts etc. The bank flatly refused any compensation or feasible explanation how the OTP system was compromised. I have also raised this issue several times with my personal banker and the complaints mail address with no one apparently on the other end to end supply a reference number. I was told that I would need to go to the Banking Ombudsman but would need a complaint reference number which they have not supp**** after several weeks. I have been with the Bank for over 10 years and have processed Millions through this Business account over the years. Obviously small business owners done mean anything to them. In the process of moving all accounts to another Bank and telling all my clients, colleagues and friends about this terrible experience. Standard Bank internal systems and OTP process not to be trusted with one’s money!