SG
Sibulele G
1 reviews | Active since May 2025
12 Dec 2025, 12:36
My bank account is blocked
I sell USDT on OKX. In June 2025 my bank account was blocked when I contacted the bank they told me there was a transaction in question and they gave me a case number ***. That was a payment of R1450 I recieved from a buyer, and I was told to send proof of payment and proof of transaction. I provided all the requested proof but I didn't get any feedback and my account is still put on hold and my funds are frozen. When I contact the bank on the app they tell me to send an email to their ***** department. When I email their ***** department I don't get any response till this day. I even resent the proof but still my bank account is blocked with no feedback, I need assistance with this matter.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
12 Dec 2025, 12:50Dear Sibulele
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Dec 2025, 12:50
Official
Dear Sibulele
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
SG
Sibulele G's updateReviewer Update
13 Dec 2025, 05:21Greetings
Preferably let me know when my bank will be unlocked, to avoid further frustration put a deadline on it because I have been waiting for six months already and your reply sounds like I will wait for a while again without my account being operational and that is stressing me. Please open my account as soon as possible I provided all the proof on ***** department email.
Preferably let me know when my bank will be unlocked, to avoid further frustration put a deadline on it because I have been waiting for six months already and your reply sounds like I will wait for a while again without my account being operational and that is stressing me. Please open my account as soon as possible I provided all the proof on ***** department email.
SG
Sibulele G's update13 Dec 2025, 05:21
Reviewer Update
Greetings
Preferably let me know when my bank will be unlocked, to avoid further frustration put a deadline on it because I have been waiting for six months already and your reply sounds like I will wait for a while again without my account being operational and that is stressing me. Please open my account as soon as possible I provided all the proof on ***** department email.
Preferably let me know when my bank will be unlocked, to avoid further frustration put a deadline on it because I have been waiting for six months already and your reply sounds like I will wait for a while again without my account being operational and that is stressing me. Please open my account as soon as possible I provided all the proof on ***** department email.
SG
Sibulele G's updateReviewer Update
16 Dec 2025, 08:16Greetings
Please put pressure on your team I have been waiting since June which I believe is long enough. Please assist me and unlock my account before the end of this week.
Kind Regards
Sibulele
Please put pressure on your team I have been waiting since June which I believe is long enough. Please assist me and unlock my account before the end of this week.
Kind Regards
Sibulele
SG
Sibulele G's update16 Dec 2025, 08:16
Reviewer Update
Greetings
Please put pressure on your team I have been waiting since June which I believe is long enough. Please assist me and unlock my account before the end of this week.
Kind Regards
Sibulele
Please put pressure on your team I have been waiting since June which I believe is long enough. Please assist me and unlock my account before the end of this week.
Kind Regards
Sibulele
SG
Sibulele G's updateReviewer Update
20 Dec 2025, 13:13Greetings
Is there any feedback yet from your team? Please unlock my bank account.
Kind regards
Sibulele
Is there any feedback yet from your team? Please unlock my bank account.
Kind regards
Sibulele
SG
Sibulele G's update20 Dec 2025, 13:13
Reviewer Update
Greetings
Is there any feedback yet from your team? Please unlock my bank account.
Kind regards
Sibulele
Is there any feedback yet from your team? Please unlock my bank account.
Kind regards
Sibulele
SG
Sibulele G's updateReviewer Update
22 Dec 2025, 20:45I don’t understand why my account is still blocked after so many months yet I have provided all the requested proof months ago. I am really unhappy with the bank’s service and not showing any urgency in resolving this matter. I have sent all the proof to the ***** department kindly unlock my account.
Kind regards
Sibulele
Kind regards
Sibulele
SG
Sibulele G's update22 Dec 2025, 20:45
Reviewer Update
I don’t understand why my account is still blocked after so many months yet I have provided all the requested proof months ago. I am really unhappy with the bank’s service and not showing any urgency in resolving this matter. I have sent all the proof to the ***** department kindly unlock my account.
Kind regards
Sibulele
Kind regards
Sibulele