my account was suspended without notification

My account got suspended without notification or permission from myself I called the call centre and after countless amounts of airtime was waisted trying to figure out why I went into the N1 city branch with the appropriate documents to have it sorted after being helped the lady that helped me said it would take an hour for my account to be unfrozen so the evening I went to an eating establishment and when my bill came and I wanted to pay my card kept getting declined so I went to my nearest atm to see if I could draw money and it told the account was suspended so I called the call centre again and they told me the same thing so I had to spend more money on calling them and they won't even call back I mean this is ridiculous I work hard for my money and now without my permission I dont have access to it and I went to have it sorted and it still is not how much more time and money do I have to waist on these people <br>