1 reviews | Active since Mar 2016
My account was debited with the amount I fully settled
<p>I have been a standard bank customer for so long even when other banks wants to to switch over my salary I refuse, but the way I was treated it really making me to look otherwise, I had an access loan with them account number : *** for R10000 which I was paying an instalment of R1340 pm, on the 12 of May 2016 I went to the branch to and ask for the settlement letter, which they gave me and I did a transfer from my Capitec account amount of R6757 which settle the account, to my suprise on the 31th of May 2016 debit order of R6885 went off from my cheque account, and when I called the call centre they told me they can log a refund quiry for me and that will give a turn around time of about a 3 - 7 working days, and what really makes me angry is that no one seems to tell me why was the full amount of R6885 debited not the instalment amount because I would have understand if it was the instalment amount, now they tell me to wait for something they can't even explain to me how it happed, I have debit orders that will run off from that account, I have bills to pay, things to attend and who is going to pay for all those these, reservations I have made who will pay for all of that, this is really not proffetional because that is my money they took and I want my money </p>
Good day Dudu
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Good day Dudu
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
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Good day Ms Mbonambi
I refer to your complaint logged regarding an access account.
I understand the concern addressed regarding an account debit for your loan repayment.
We apologise for an inconvenience experienced regarding the amount debited as the loan account has reached an end of term.
I tried to contact you regarding the complaint received on the 2nd of June at 14:17 and my attempt was no successful. I left a message with a contact number you can use in order to directly get hold of me.
The complaint is currently under investigation and the refund will be processed accordingly.
I will revert to you with confirmation.
Kind regards
Johanna Kele
Complaint Resolution Centre
( Share Call: ***| 7 Fax: *** | ) Tel no:*** |
***
Good day Ms Mbonambi
I refer to your complaint logged regarding an access account.
I understand the concern addressed regarding an account debit for your loan repayment.
We apologise for an inconvenience experienced regarding the amount debited as the loan account has reached an end of term.
I tried to contact you regarding the complaint received on the 2nd of June at 14:17 and my attempt was no successful. I left a message with a contact number you can use in order to directly get hold of me.
The complaint is currently under investigation and the refund will be processed accordingly.
I will revert to you with confirmation.
Kind regards
Johanna Kele
Complaint Resolution Centre
( Share Call: ***| 7 Fax: *** | ) Tel no:*** |
***
Good day Ms Mbonambi
I refer to your complaint logged regarding an access account.
I understand the concern addressed regarding an account debit for your loan repayment.
We apologise for an inconvenience experienced regarding the amount debited as the loan account has reached an end of term.
I tried to contact you regarding the complaint received on the 2nd of June at 14:17 and my attempt was no successful. I left a message with a contact number you can use in order to directly get hold of me.
The complaint is currently under investigation and the refund will be processed accordingly.
I will revert to you with confirmation.
Kind regards
Johanna Kele
Complaint Resolution Centre
( Share Call: ***| 7 Fax: *** | ) Tel no:*** |
***
Good day Ms Mbonambi
I refer to your complaint logged regarding an access account.
I understand the concern addressed regarding an account debit for your loan repayment.
We apologise for an inconvenience experienced regarding the amount debited as the loan account has reached an end of term.
I tried to contact you regarding the complaint received on the 2nd of June at 14:17 and my attempt was no successful. I left a message with a contact number you can use in order to directly get hold of me.
The complaint is currently under investigation and the refund will be processed accordingly.
I will revert to you with confirmation.
Kind regards
Johanna Kele
Complaint Resolution Centre
( Share Call: ***| 7 Fax: *** | ) Tel no:*** |
***
Good day Ms Mbonambi
I have attempted to call you at 15:27 and left you a message.
The an amount of 6858.94 was refunded to your cheque account.
You are welcome to contact me should you need assistance.
Kind regards
Johanna Kele
Complaint Resolution Centre
( Share Call: ***| 7 Fax: *** | ) Tel no:*** |
***
Good day Ms Mbonambi
I have attempted to call you at 15:27 and left you a message.
The an amount of 6858.94 was refunded to your cheque account.
You are welcome to contact me should you need assistance.
Kind regards
Johanna Kele
Complaint Resolution Centre
( Share Call: ***| 7 Fax: *** | ) Tel no:*** |
***
Good day, my apology for not responding to the calls I was at work hence I'm unable to answer the phone, but I did send an email through to the consultant in Bluff Branch that was assisting me after logging a complain to the call centre, the amount has been transfered back into my account a day after I logged an incident here to Hello Peter and Ombudsman.Thank you and I really hope that the service of respondin to quiries will be much quicker without even the client have to log a complain against you,because this turn around time of 3 - 5 days is too much for the client to wait , think you should review that. Thank you once again
Good day, my apology for not responding to the calls I was at work hence I'm unable to answer the phone, but I did send an email through to the consultant in Bluff Branch that was assisting me after logging a complain to the call centre, the amount has been transfered back into my account a day after I logged an incident here to Hello Peter and Ombudsman.Thank you and I really hope that the service of respondin to quiries will be much quicker without even the client have to log a complain against you,because this turn around time of 3 - 5 days is too much for the client to wait , think you should review that. Thank you once again
Good day Ms Mbonambi
We appreciate the service feedback received.
Thank you for allowing us an opportunity to rectify an error that occurred on your account.
The feedback received helps us improve our service standard in order to prevent such an incident in future.
You are welcome to contact us should you need assistance.
Kind regards
Johanna Kele
Complaint Resolution Centre
( Share Call: ***| 7 Fax: *** | ) Tel no:+***6 |
***
Good day Ms Mbonambi
We appreciate the service feedback received.
Thank you for allowing us an opportunity to rectify an error that occurred on your account.
The feedback received helps us improve our service standard in order to prevent such an incident in future.
You are welcome to contact us should you need assistance.
Kind regards
Johanna Kele
Complaint Resolution Centre
( Share Call: ***| 7 Fax: *** | ) Tel no:+***6 |
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