my account is still not cleared

I was handed over to the attorneys for not making payments and then i started making arrangements that i will pay a R1000 every month till i got a pay back from my work and asked for a settlement amount and i settled it ,I got a settlement letter for it and i was told that the accoutn is cleared and closed .That was in June last year .And now in January a different company representing standard bank whom also says that they are lawyers are telling me that io still owe them money ,which i dont know where its coming from .At the time i was on maternity leave so i couldnt privide the proof of the settlement .I have returned in March to work and i cantacted them and gave them the proof of payment ,proof of the settlemnt amount and proof that the account is settled and closed ,but no feedback has been given to me or any effort to say what is the progress on my request and when i check my ITC it says that standard bank is still listing me even after after the wholeprocess .Im being sent from piller to post and no one can give me a straight answer .Im being told that they are referring it to standard bank and will get back to me and in the mean time im being impacted badly .