EM
Elvis M

1 reviews | Active since Aug 2023

15 Nov 2023, 11:00

My account has not b...

My account has not been active for more than 3 months but they are still charging me the montlhy fees and again they always try to debit from my account because l had a loan with them and when they found nothing on my account they charge me R147 for a bounced debit order , now l have minus R2000 of an inactive account .

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Replies (2)
Standard Bank
Standard Bank's reply15 Nov 2023, 11:09
Official
Dear Elvis

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

We will be taking a closer a look and will get back to you 

Kindest regards, Standard Bank Hello Peter Team *** 
Standard Bank
Standard Bank's reply16 Nov 2023, 16:46
Official
Dear Elvis, 

We would like to thank you for giving us the opportunity to resolve your matter. 

We are glad we could assist. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards, 
Standard Bank Hello Peter Team 
***