AF
Ayanda F

1 reviews | Active since Apr 2025

19 May 2025, 12:53

my account had been stopped for 3 months

Good day, I am writing to complain about my business account that had stopped since the 10th February 2025. I called the ***** line and was told a client who deposited the sum of R300,000 on 29th October 2024 reported. I was then advised to contact transactional******** and also ********. I have contacted them since February and till this date i have not gotten any feedback. On one occasion speaking with a consultant from the ***** department, I was asked to send an affidavit explaining the reason for the funds received, i have sent that affidavit since the 7th of April and till this date I am still yet to receive any feedback regarding that affidavit. I have long reached out to my client of which we resolved amicable and she also contacted standard bank last week informing the ***** consultants that we have resolved out issues as she also told them that she authorized the payment of the 29th October 2024 and that they unblock my account but still no response till this day and moment. I am running a business and do have funds belonging to other clients that I cannot access or be able to deliver on the services I have been contracted for. This is really frustrating and getting out of hand on my side as clients are threatening to sue me. my client banks with standard bank as such it would not be a problem getting hold of her to confirm this funds despite she also called last week regarding this matter. Please see to my complaints and resolve this matter ASAP or else i will be forced to involve my lawyers as i have waited for over 90 days. Thanks and kind regardsAyanda Fuwani

0
Replies (3)
Standard Bank
Standard Bank's reply19 May 2025, 12:57
Official
Dear Ayanda 

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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AF
Ayanda F's update19 May 2025, 13:01
Reviewer Update
I have noticed that since i have been complaining its been the same responds here and no one from standard bank is responding to my case. I am not sure if this is the right channel to go through and to be honest i am very disappointed with standard bank and will be closing my account should this matter is resolved.
Standard Bank
Standard Bank's reply19 May 2025, 13:11
Official
Hi Ayanda 

We sincerely apologize for any delay caused in resolving this matter.

We will be in touch with further feedback.

Have a great day further.

Kindest regards
Standard Bank Hello Peter Team 
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