Musa a very rude agent

Niyaaz why schedule people to work on holiday when they dont want to work? I called at 8:58 to reverse my very own money but guess what i got through to Musa. I bored the guy from the start when i told him I want to reverse my money not his but my money. He asked me 9 security questions on my account 9 no matter how crazy or drunk i am i have never been asked so many questions when calling the customer care. He judged me by my age then he got. I dont know if he asked all this question so that i ran out of airtime and hung up or he has a hangover his tired. And what he did is called call avoidance because he didnt want to assist me instead he asked for my bank balance question i have never been asked. 1 i dont get paid for calling standarf bank. 2nd i dont want Musas wages I want my own money. I didnt continue with Musa because i saw that hes not going to assist me instead he was gonna end up asking me personal questions since he want to know about me not what i called for. Since he has time for lot of questions I want Musa and HIS TEAM LEADER or CSM to call me and apologise for Musas childish behaviour and Musa to assist me like a client.