multiple horrid problems

this is one ********** bank

several issues

i have just spent 35 minutes on the line with them

there internet banking has been down the whole morning

not only that there credit card processing has been down so i have tried to make some online payments and was not able to to, but one payment that was declined, actually went through even though it said declined! i wouldnt have even known about it when i got my next statement and wouldnt remember whether a 40 euro payment that was declined twice, actually went through without me knowing, and if the company banked the amount, then i would have to get back to the bank except thats assuming that i knew about it.

standard bank need to stop mistreating their customers and invest more in a functional IT system. there are too many problems with their it

the bank were also going to get back to me within 7-21 working days about some credit protection scheme that i had enquired about as i did not recall signing up for this insurance i called them on the 5th of january. did they get back to me. of course not!!! its now the 28th of february!

then i got an automated call from the bank saying that someone had used my card on an atm to withdraw 3750 rands. so i then had to go through the whole boring painful procedure of the automated call and listen to all the options and then got stressed because i didnt recognise the amount, but guess what? it was a ***** up on the part of standard bank! again i think its their it system

this automated ***** call back is utterly painful as you have to listen to a whole long series of questions and you first have to authenticate yourself!! why not have humans make these calls to ease the frustration???

i told the bank several times not to send me promotional material or connect me with their third party hasslers, but i had to tell them multiple times just to get it to slow down.

there are a few more things that come to mind, but i am exhausted after a 35 minute phone call to the bank which has also taken 35 minutes out of my day, standard bank clearly dont consider their clients time valuable.

the agent that helped me did his best and the problems were in no way caused by him the problems are all rotten systemic problems of the bank and their malfunctioning technical systems and dysfunctional way of relating to customers.

clients are important too not just shareholders!!

i know that you are going to reply that you are looking into these things seriously and will revert back to me soon, but the fact that i had to go through the above and that they made so many mistakes and mess ups, is a shocking reflection on standard bank