ML
Matsepo L

1 reviews | Active since Mar 2017

05 Jan 2018, 07:17

Multiple debit orders into both my access and current accounts

So Standard bank has decided to launch 2018 by once again attacking my accounts. So I refuse to be a victim of incompetence. After it took me 7 months to recover after the multiple duplicate debit orders into both my accounts, I eventually made another arrangement which I was told it will only start on 25 Jan, so I made manual payment for December and guess what; surprise surprise.. Standard bank has attempted debits into both my accounts again. 4 Times (7000). So yes my accounts don't have any funds available but now they are in Negative. So seeing that Standard bank is claiming my accounts. Its alright. I am moving my salary to another bank and Standard bank will move forward with these bank charges they have created. I am absolutely not gonna entertain this oppression by them and I am now done. And I am not paying for any overdraft I never created.

No need to respond because you'll not find error from your side anyway.

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Replies (2)
Standard Bank
Standard Bank's reply05 Jan 2018, 08:09
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply08 Jan 2018, 10:10
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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