multiple billing as due to something you caused

I did a payfast transaction today as usual standard bank is the only bank to give issues to send payment confirmation.(3 time I had that issue). But I was then asked to mail proof of payment. I sent the email from the standardbank internet banking. However after an hour I den another mail from internet banking as the first didn't send. About 3 hours later I sent a 3rd mail. Note that I get billed for each mail. However nothin came through the entire day and only. After spending nearly 30 minutes on the phone did I get it manually sent. This call was on a cell so I paid for the entire call and like I said I will have to pay for each mail when the eventually go.through. I think it is extremely *********. And down right ****my that me and other people have to east their money on aitlr time and pay to send mails that you can't even send. I work in it sending an auto mated email is not rocket science and now I must pay for the banks incompetence. I've been with standard bank for about 25 years and you guys are just getting worse and worse with customer care.