CZ
Christine Z

1 reviews | Active since May 2015

02 Apr 2024, 18:27

MU Primary SMS fee - Standard Bank

As per other customers. Standard Bank has also taken a MU Primary SMS Fee of R7.50 from my account without authorisation.

0
Replies (3)
Standard Bank
Standard Bank's reply02 Apr 2024, 18:31
Official
Hi Christine

Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team*** 
Standard Bank
Standard Bank's reply04 Apr 2024, 14:46
Official
Hi Christine

We have been trying to reach you to discuss your complaint/query further, but sadly we haven’t been able to make contact. Please let us know when we can contact you.

 Kindest regards, Standard Bank Hello Peter Team*** 
Standard Bank
Standard Bank's reply04 Apr 2024, 15:28
Official
Hi Christine

we hope you're well.  We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience.  In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.  Kindest regards, Standard Bank Social Media Team***