1 reviews | Active since Jul 2011
MTN beneficiary deleted
<p>I got an SMS notification that my beneficiary for MTN had been deleted because the incorrect reference was used, but this was the reference I used when I initially loaded the beneficiary and have used it in the past to make payment with no issues. Now I am unable to reload MTN as every reference I use comes back as invalid even though the details are correct as per MTN statements and confirmd with MTN telephonically and in store. Standard Bank has not even given any indication of what the correct reference or format to use is. Just a notification that the beneficiary cannot be loaded as it is incorrect. I just closed all my accounts with FNB because of poor service, now it looks like I will need to move from Standard Bank for the same reason.</p>
Dear Candice-Leigh
Thank you for your posting.
I refer to our telephonic conversation and email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Candice-Leigh
Thank you for your posting.
I refer to our telephonic conversation and email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
I have had to change the rating of thisreview to 5 stars. Clint Petersen at the Complaint Resolution Centre called me to advise that he would get the issue sorted and he actually did! And he didn't leave it there either. He asked if there was anything else he could assist me with so I mentioned another problem I was having with old cards showing on my banking app profile. Clint asked a lot of questions to ensure he understood the nature of my problem. AND THEN HE FIXED IT!!!!! Thank you Clint. If only every person we come into contact with in a service related role was as friendly and willing to assist as you have been. I really hope the high-ups see this and reward your outstanding service.
I have had to change the rating of thisreview to 5 stars. Clint Petersen at the Complaint Resolution Centre called me to advise that he would get the issue sorted and he actually did! And he didn't leave it there either. He asked if there was anything else he could assist me with so I mentioned another problem I was having with old cards showing on my banking app profile. Clint asked a lot of questions to ensure he understood the nature of my problem. AND THEN HE FIXED IT!!!!! Thank you Clint. If only every person we come into contact with in a service related role was as friendly and willing to assist as you have been. I really hope the high-ups see this and reward your outstanding service.