Ms Y Moodley... Sales consultant.. Standard bank call center

Complaint against Standard bank.

I have made a call to standard bank customer care and spoke to one Ms Y Moodley. I wanted to do some activities (interaccount transfers ) that done I have previously done one my account. She insisted that what I want to do is impossible depiste my advice that I have done it before. I even requested that she transfer or seek assistance from her supervisor as I respectfully thought she does not understand me. She insisted that what I want is impossible and if I have done it before i should reported the person who assisted me to the bank. This weekend I went to the bank and after waiting for a good 2hrs on the que.. The told me that I could have phoned and made the transfer I want. Ms Moodley wasted my time and energy.

She promised to ask her senior to contact me and it has been 5 days now. That's sound unstandard bank